Frequently Asked Questions
Everything you need to know about shopping with DUVAL
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your package ships, we will send a tracking link so you can monitor its progress in real-time.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
DUVAL accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Please note that customs duties and taxes may apply depending on your local regulations and are the responsibility of the customer.
How can I contact customer support?
Our dedicated support team is available Monday through Friday via email at [email protected] or through our live chat feature on the website.